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BMD Fox
Our intelligent chatbot BMD Fox answers your questions and is available around the clock in German language.
Frequently asked questions (FAQs)
We keep analysing the questions we are asked during customer calls and make the most frequently asked questions available in our FAQs.
Training videos
Discover helpful training videos that are tailored to the software module you are currently using.
BMD Help
The BMD Help is a tried and tested knowledge base containing all the information you need about the BMD software.
BMD digitalisation check
Unlock the full potential of your BMD software by using our digitalisation check.
BMD Academy
Always stay up to date with your professional and software know-how thanks to the BMD Academy.
New to BMD
With BMD, you will benefit from more than 50 years of experience in software implementation. Rely on the professional support provided by our project management team. Our experienced team led by project managers with international IPMA certification ensures a smooth software implementation process.
We are happy to adjust our training courses to fit the specific needs of our users. For short training sessions of up to two hours, remote maintenance is usually the most effective option. The BMD trainer is given access to your screen and shows you all the relevant steps online.
For more comprehensive topics involving more than one person or for group training, we recommend that you make an appointment for a training session at your premises. For customised training appointments, please email us at termin@bmd.at or call us at +43 50 883.
We recommend the seminars offered by the BMD Academy for both standard training as part of a BMD software implementation and for users who are new to BMD. These seminars include further training on the use of the BMD software as well as state-of-the-art continued training on legal, regulatory and other specialist topics. This way, your employees will use BMD efficiently from day one.
“The customer service provided by your team is straightforward and well organised. Written enquiries are usually answered within a few days and we find the BMD staff to be very helpful and solution-oriented!”
Yvonne Sint, executive/tax advisor at SINTAX Steuerberatung GmbH
Professional support for an optimal use of your BMD software
150+ highly qualified support staff
On any given day, more than 150 of our experienced and qualified support staff are on the line to answer your questions.
5 supported languages
In our international offices, local staff provide support in the language of the respective country. You can also arrange telephone support and training in English or search the English version of the BMD Help.
24/7 support
Get answers to your questions whenever they arise with BMD Fox (available in German) and comprehensive support tools that you can use directly in your BMD application. The BMD support team will be happy to help you with more complex issues.
Services of the BMD IT support team
You can access the BMD software in our cloud. This means that you no longer have to worry about updates or backups and you can benefit from the many advantages of the BMD Cloud.
Is your system configured optimally? Are there any areas that need improvement? Find out with the BMD system check. Upon request, we can carry out a complete analysis of the problems and errors in your company's IT system.
We are more than happy to take care of all your IT project planning: from the analysis of your needs to the selection and supply of the required hardware and software components. No need to worry about network planning and logging or configuring the system and software—we do it for you.
The benefit: we deliver a complete IT system that is ready to go from day one.
We make sure that your hardware runs smoothly and is tailored to the specific needs of your business. Of course, all the hardware and software systems we sell are serviced and repaired when necessary.
Assistance
Our IT support team can install your BMD software on site or set it up for you in the BMD Cloud. We configure workstations ranging from stand-alone solutions to complex large-scale networks. If you wish, we can also supply all the hardware you need, from computers to servers and peripherals.
Security
Security is a top priority at BMD: As well as setting up user profiles, the BMD IT experts also install firewalls and state-of-the-art antivirus systems. Moreover, we check your network for security vulnerabilities. You want to know how to get the most out of your current IT infrastructure or how to bring it up to date? We are here to help.
Professionalism
Our IT support team regularly takes part in renowned Austrian and international training programmes. This ensures professionalism, up-to-date know-how and many years of experience in advising our customers.
BMD is a Microsoft Gold Partner
As BMD is a specialist when it comes to the Microsoft environment, our support services also include cross-platform system integration, internet and intranet integration as well as creating VPN networks and customised communications solutions.
System check
Is your software configured in the best way? Optimise the performance of your BMD solution.
Digitalisation check
Are you already taking advantage of the full digitalisation potential of your BMD software? Increase your efficiency!