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1. Interface
When you log in to the Remote Desktop server, you will see the default desktop. You can customise the desktop to your needs. To access your data, open “This PC”.
To access all your available programs, click on the Start menu at the bottom left.
2. Drives
There are various drives on your server:
- Drive K: the general data drive. It is recommended to store shared documents, Office data, etc., on this drive. Furthermore, there are two folders on this drive named “Trans” and “Sammel”. You should not delete these folders as they are needed for BMD NTCS document management.
- Drive L: only available if you use BMD 5.5!
BMD work directory: this is where BMD stores all work data. Any file that is older than seven days is automatically deleted in this directory. If a file is written to the work directory in BMD 5.5, it can be found here.
- Drive M: only available if you use BMD 5.5!
BMD data directory: all BMD 5.5 data are stored here. In BMD, the drive letter must not be specified.
Correct: bh05\200001, incorrect: M:\bh05\200001
- Drive O: only available if you use BMD 5.5!
BMD configuration directory: the BMD configuration as well as the BMDC directory of your installation can be found here. This directory contains, for example, your “Varkopf” file and the “Vtexte” file with your individual parameters (PR20V). Do not change anything in this directory. It is also needed for automatic BMD NTCS access.
- Drive W: the user's home directory: various program settings are stored here. You should not change this directory manually.
In Explorer, you can also transfer data from your local computer to the Remote Desktop server and the other way round. To do this, click on the respective local drive (C on MEINRECHNER corresponds to the local C drive of the currently connected computer) and copy the files → then go to the server drive and paste the data there.
Personal documents can be saved in your own files. To do this, click on the icon with your username on the desktop and then select the respective folder:
In Windows Explorer, you can easily search for files.
The available programs can be found in the Start menu (bottom left).
You can find your most used programs at the top.
In the Windows Start menu, you can also search for programs by simply opening the Start menu and typing in the name, e.g. BMDNTCS.
In the Start menu, shortcuts can be pinned to the taskbar or to a custom Start menu. To do this, right-click on the respective shortcut and select the desired action in the context menu:
3. Settings
Click on “Start” → “Windows Accessories” → “Control Panel”. Here, various system settings can be changed.
For example, you can change the keyboard layout or the preferred language.
4. Changing your password
You can change your password with the keyboard shortcut Ctrl+Alt+End. This change also applies to accessing BMD Netspeed.
For more detailed information concerning the password, see: BMD Cloud: Changing the password
You can also lock the desktop in this dialogue.
5. Printers
On your desktop, you can find the icon “Printer”:
Here, you can check whether all required printers are available and whether the correct default printer has been set. If you want to print on a local printer, access the 2X Parallels Client and then choose the printer “printer_name_by_2X”.
If you want to set a new Windows default printer, right-click on the desired printer and select “Set as default printer”.
If you are using the printer of the Parallels Client, please check whether it works locally on your device. If so, logging out of and logging back in to the cloud and updating the Parallels Client might help.
6. Ending the session and maintenance
6.1. In the BMD cloud session
Once you no longer work on the server, close all programs. To log out of the new BMD Cloud, simply click on the user icon in the Start menu.
Here, you can also lock the connection.
There is also a log off button on the desktop.
If you end a session using “X”, you will not be logged out of the server but just disconnected from it. In this case, all programs remain open on the server for 3 hours. Then the server logs off the session on its own. These 3 hours are charged as regular working time (if they are charged according to usage time)! Therefore, you should always log out correctly when ending a session.
If the connection to the server is unintentionally interrupted (for example due to an issue with your internet connection), the session on the server is also changed to the status “disconnected”. You have 3 hours to reestablish the connection. Once these 3 hours have expired, the session and the programs are terminated. The Remote Desktop server is available 24 hours a day, 7 days a week. If any maintenance work will be performed, you will get a notification one day before the scheduled maintenance when logging in to the server. Maintenance is generally done outside of normal working hours, usually after 7 pm.
Should there be any problems/errors, please send an email to technik@bmd.at. Your request will then be processed as quickly as possible. During regular working hours, problems/errors can also be reported to the BMD IT support hotline.
6.2. Outside the BMD cloud session
You can open the session information in the task bar of the Windows Client by right-clicking the Parallels symbol.
After selecting the respective session, you can end it using the log off button.
7. Support
The Remote Desktop server allows you to ask a BMD employee for assistance with technical problems. If you select Remote Assistance, the following message appears on your screen:
Once you click on “Yes”, the BMD employee is able to see your current screen and can assist you better.
8. Terminating processes
If you cannot close a program properly, you can close it in the Start menu under “Terminate processes”.
When first using this option, you have to confirm the licence agreement:
If a program still cannot be closed, please contact the BMD IT support team.
9. Deleting saved credentials
In the Start menu (Windows symbol at the bottom left), you can go to “Troubleshooting” and then to “Saved Credentials”. There, you can remove the “old credentials”.
10. Editing the spam filter (affects BMD Cloud Professional customers)
If you are a BMD Cloud Professional customer, you can edit the spam filter we use (Trend Micro) yourself for emails. You have the following options:
BMD Cloud Professional customers receive daily reports by email containing filtered emails. Senders can be released via the link in the email.
Here, you have the option to simply release emails or to whitelist senders. Please note that it may take a few minutes for an email to be delivered to your mailbox. Finally, check your junk mail folder in Outlook (see below).
10.1. Checking your Outlook junk email folder
Do not forget to check your Outlook junk email folder for filtered emails.
By clicking on this option, you can also release filtered emails or senders.
10.2. Opening your spam filter via the Windows Start menu
In addition to that, it is possible to directly access and edit the spam filter via the Windows Start menu. This function directly takes you to the login screen of the spam filter we use.
Enter your username and password in order to log in.
Username: Asp01dom\YourUserName
This takes you to the “email quarantine” of your account.
Here, you can select filtered emails and then release them.
10.3. Whitelisting a whole domain
You have the option to whitelist an entire domain.
To do so, click on “Released senders”.
There, you can specify the domain. Specify the domain according to the following syntax:
*@desired domain
