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BMD Cloud: Changing the password

1. Changing your password in the BMD Cloud environment

This technical documentation illustrates how to change your password in the BMD Cloud environment.

PLEASE NOTE!

This password is not the password that you use to log in to your computer!

RECOMMENDATION!

If you need to change the local password on your computer, you should also change the password for your BMD Cloud environment.

1.1. Windows

On your Cloud Desktop, you can find the “Change Password” icon.
You can also click on START in the bottom left corner (Windows button) → “Troubleshooting” and select “Change Password”.
Alternatively, you can also use the keyboard shortcut Ctrl+Alt+End
and then click on “Change password”.
Enter your old password and the new password underneath in the dialogue box that opens.
You will need the new password to log in to the BMD Cloud system (Parallels Client or formerly 2X) and to start BMD 5.5 with the NetSpeed client.

Screenshot of the password change in the Windows menu. A red arrow points to "Change Password".

Password guidelines

The new password must comply with the following guidelines:

The password must not contain the user's account name or more than two consecutive characters of the user's full name.
The password must consist of at least twelve characters.
The password must be changed after a year at the latest.
The password must contain characters from three of the following categories:
- Uppercase letters (A to Z)
- Lowercase letters (a to z)
- Numbers (0 to 9)
- Non-alphabetic characters (e.g.: !, $, #, %)

2. Adjusting settings/passwords

Please note that after changing your BMD Cloud password, you may still need to check or adjust the following settings. The new password must be stored for the program parts or features you use.

2.1. Parallels Client

In the Parallels Client (formerly 2X), you have to store the new password in the connection properties.

If you do not save your password (checkbox “Save password”), just use the new password when you next enter your BMD Cloud environment.

Screenshot of the Parallels Client context menu. Red arrow points to "Connection Properties".

Screenshot of the connection properties in the Parallels Client. A red arrow points to "Password".

From Parallels version 19.3.1:

2.2. BMD NetSpeed client

If you have saved the password in the BMD Cloud session in your BMD NetSpeed client, you also have to change and save the password in the client as well.

Screenshot of the password change in the BMD NetSpeed client. Arrow points to the field for entering the password.

2.3. BMD NTCS

If you use the following functions in BMD NTCS, you will also need to update your login details for these functions.

2.3.1. BMD 5.5 login details

If you use the function “Start BMD 5.5” in BMD NTCS, you have to go to the settings and update your BMD 5.5 login details:

In BMD NTCS under TOOLS → Tools → Settings → Login details → BMD 5.5 login details → Password
Enter the password for your user here.

Screenshot of the BMD 5.5 login details in the settings.

Screenshot of the dialogue for entering the BMD 5.5 login details.

2.3.2 Synchronisation login details

If you, for example, synchronise your Outlook calendar with BMD NTCS, please update your synchronisation login details as described below:

In BMD NTCS under TOOLS → Tools → Settings → Login details → Synchronisation login details → Password

Screenshot of the synchronisation login details in the settings.

Screenshot of the dialogue for updating the synchronisation login details. The field for entering the password is highlighted.

2.3.3. Email parameters

If you send emails from BMD NTCS, please check the following settings:

In BMD NTCS under TOOLS → Tools → Administration → E-Mails → Email system diagnostics → User-specific email parameters → SMTP password

Screenshot of the email parameters when sending emails from BMD NTCS.

If your own user has been stored under “User-specific email parameters” → “Default user for SMTP”, enter your new password under “SMTP password”. If a different user has been set as the default user, you do not need to change the password.

Screenshot of the password entry under "SMTP password".

2.4. BMD 5.5 SMTP settings

In case you are also using BMD 5.5 in your BMD Cloud environment, you also need to adapt or change the SMTP password.

In BMD 5.5 → F12 (program settings) → EMAIL → SMTP Password

Screenshot of the BMD 5.5 SMTP settings with the field for entering the password.

2.5. Mobile phone and tablet

If you have activated email (Exchange) synchronisation on your phone/tablet, you also need to change the password in your account settings.

Please note that depending on the manufacturer and the operating system (Android, iOS), it can vary where to find these settings.

Screenshot of the Exchange server settings on a mobile phone or tablet.

2.6. Deleting login data that are stored in the BMD Cloud

In the Start menu (Windows symbol at the bottom left), you can go to “Troubleshooting” and then to “Saved Credentials”.

There, you can remove the “old credentials”.

Screenshot of navigation via the Windows Start menu highlighting the "Troubleshooting" and "Saved Credentials" folders.

Screenshot of the saved usernames and passwords with the stored credentials "virtualapp/didlogical (WindowsLive)" selected and an arrow pointing to the "Remove" button.

2.7. Checking the locally stored login details of your computer

Please check on your local computer whether you have connected a network drive to the BMD Cloud and saved the password there. If not, please disconnect and reconnect the drive with your new password.

Also check on your local computer whether an old password is stored in your saved login details.

Control panel → User accounts → Manage your credentials