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BMD Cloud: Restoring Outlook accounts

Please restore the Outlook profile for the respective users.

You can do so under Troubleshooting → Email (Outlook 2019):

Windows start menu with a red arrow pointing to the item "Mail (Outlook2019)".

Select “Show Profiles...”:

Window "Mail Setup - Outlook" for managing email accounts, data files and profiles.

Next, click on “Remove”:

Window for managing Outlook profiles with the option "Remove" highlighted.

Then, select “Yes” to continue:

Warning message in Microsoft Outlook about deleting profiles and their offline content, with the options "Yes" and "No".

Confirm by clicking on “OK”:

Window "Mail" in Outlook with options for managing and adding profiles, including an empty list and selection fields.

After this, you can restart Outlook. You will be asked for the name of the new profile.
Enter “Outlook” as the new profile name and click on “OK”:

"New Profile" dialogue box in Microsoft Outlook with a profile name entered and the OK button highlighted.

The system automatically enters your name. Click on “Next” to continue:

Window "Add Account" in Microsoft Outlook with fields for name and email address, and the "Next" button highlighted.

Click on “OK” to complete the setup:

Window "Add Account" in Microsoft Outlook with the "Next" button highlighted to complete the automatic setup.

Outlook will now start again correctly.

 

Note:

If you create a new Outlook profile, the settings for the default signatures will be deleted. The signatures are still available but you will have to define them again as the default signature for new messages, etc.

Window "Signatures and Stationery" in Outlook for selecting and editing email signatures, with multiple editing options.