BMD Cloud: Parallels Client (macOS)

1. Installation and setup

     1.1. Prerequisite

2. Configuring the connection

     2.1. Configuring the connection settings manually

3. Configuring Mac operating systems

     3.1. Keyboard layout

     3.2. Allowing access

4. Configuring the Parallels client

     4.1. Printers

     4.2. Connecting a local drive

     4.3. Display settings

Detailansicht Technik1.    Installation and setup

Parallels Client (formerly 2X Client) establishes a connection to the BMD Cloud servers. Unlike the standard RDP client, it reestablishes the connection to the current session in case of an interruption to the BMD Cloud system.

Detailansicht Technik1.1.    Prerequisite

In order to establish the connection, you need a secure VPN connection. Refer to BMD Cloud: Installing the VPN client (macOS). If you have a permanent VPN connection for your entire location (Site2Site VPN), you can use this connection.

Please download the current installation package from Apple App Store:
https://ftp.bmd.com/BMD-Cloud/mac-osx/Parallels-Client-Download.url

In addition, please save this file with the default settings recommended by BMD:
Austria    BMD Cloud AT settings
Germany     BMD Cloud DE settings
Switzerland    BMD Cloud CH settings

Detailansicht Technik2. Configuring the connection

Now you have to configure the connection. To do so, you will need to import the file with the Parallels Client settings, which you have already downloaded in section 1.1.

PLEASE NOTE! If you import this file, already existing entries will be overwritten! Use this file only for clean installations or if you want to overwrite the previous settings!

If you want to set up the Parallels Client manually or if you have to adjust settings at a later point in time, please skip this section and continue with 2.1. Configuring the connection settings manually.

When you double-click on the new connection, the login screen opens.

When establishing the connection, a shortcut will automatically be created on the desktop, which allows you to directly access the Parallels login screen.

You can remove this desktop shortcut or generate a new one as desired.
To do so, the BMD Cloud symbol must be marked as a favourite (blue star).

Detailansicht Technik2.1. Configuring the connection settings manually

You can create additional connections in the Parallels Client and preconfigure them for different users.

PLEASE NOTE! If you do not access by means of VPN but an extra activation of the public IP address was established for you (which is an exception), you have to use “asp.bmd.at” as the primary connection and “Regular Gateway” with port “89” as the connection mode. For Germany, however, you have to use “asp.bmd.de” and for Switzerland “asp.bmdcloud.ch”.

Detailansicht Technik3. Configuring Mac operating systems

Detailansicht Technik3.1.    Keyboard layout

Set the keyboard layout to “German – Standard” or “ABC – QWERTZ” and click on “Add”.

Austrian German is not supported.

Detailansicht Technik3.2. Allowing access

Allow the Parallels Client Full Disk Access and access to Files and Folders under System Preferences → Security & Privacy.

Detailansicht Technik4. Configuring the Parallels client

Detailansicht Technik4.1. Printers

You can access the Connection Properties via the gear icon:

Select the setting RAS Universal Printing under “Technology” in the tab “Printing”. Under Redirect Printers, select Specific only and then tick the respective printer.

PLEASE NOTE! Printer compartment control and duplex settings do not work.
Never select all printers. PDF printers are not compatible.
Shared printers cannot be mapped in the Cloud.

• If no printer is available here:
  • Check the Full Disk Access.
  • If it has been granted,
    • either install the latest driver
    • or change to Microsoft Basic Printing Redirection.

• More troubleshooting options:
  • Check the printer via the settings of the default printer (see image below).
  • Double-check the printer name → it must be correct.
  • Print a test page in the BMD Cloud.
  • Check the printer in the Parallels Client if there is a timeout.
  • Check the Full Disk Access if there is an error message.
  • No print, no error message → the driver is not correct.

Detailansicht Technik4.2. Connecting a local drive

The Parallels Client allows you to connect a local drive directly from your Mac and make it available in the cloud. You can add the respective folder in the Connection Properties in the tab Local Resources.

Next, you have to select the required directory. Your Mac might ask you for permissions again.

Detailansicht Technik4.3. Display settings

Go to the tab “Display” in the Connection Properties. Depending on your preferred configuration, you can reduce or increase the number of the monitors used for the cloud solution.

• BMD Cloud environment only on main monitor: enable Use primary monitor only
• BMD Cloud environment on all monitors: remove all check marks

If there are display issues, make the following settings in the tab Experience:
Usually, you can select the option LAN (10 Mbps or higher).

PLEASE NOTE! Bitmap caching should be enabled for the current Mac devices without a dedicated graphics card. For monitor setups with varying scaling, different resolutions and/or a high-resolution display, customer-specific display problems cannot be ruled out.