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BMD Cloud Parallels Client

1. Installation and setup

Parallels Client (formerly 2X Client) establishes a connection to the BMD Cloud servers. Unlike the standard RDP client, it reestablishes the connection to the current session in case of an interruption to the BMD Cloud system.


1.1. Prerequisite

In order to establish the connection, you need a secure VPN connection. See Installing the BMD Cloud VPN client.
If you have a permanent VPN connection for your entire location (Site2Site VPN), you can use this connection.

 


1.2. Setup

Then, start the setup by executing the MSI file (via double-click).

Continue with the installation by clicking on Next.

 

Accept the licence terms in the next window and continue with Next.

Accept the proposed installation directory and click on Next.

When asked whether the SSO component should be installed, please make sure to select Do not install Single Sign-On component and click on Next.

The basic settings have now been adjusted and the program can be installed.

The installation process was successful and can now be completed with Finish.

2. Configuring the connection 

Now you have to configure the connection. To do so, you will need to import the file with the Parallels Client settings, which you have already downloaded in section 1.1. In most cases, it can be found on your local computer in the folder “Downloads”.

 

Please note!
If you import this file, already existing entries will be overwritten! Use this file only for new installations or if you want to overwrite previous settings!

 

Information
If you want to set up the Parallels Client manually or if you have to adjust settings at a later point in time, please skip this section and continue with “Configuring the connection manually”.

Therefore, select No when the following notification appears.
In the next step, the connection is then automatically imported/configured using the 2XC file.
 

Until Parallels Version 19.3: Click on File → Import settings:

From Parallels Version 19.3.1: Click on File → Import settings:

Version 19.3.1: Import settings

And use the file “Parallels-Client-Settings-BMD-Cloud-AT / DE / CH.2xc” (see chapter 1.1.):

Until Parallels Version 19.3: Connect to “BMD-CLOUD-AT / CH / DE” by double-clicking and enter your BMD Cloud username and password.

From Parallels Version 19.3.1: Click on “Connect” and enter the BMD Cloud Parallels login details.

Version 19.3.1: establishing a connection

Once you are logged in, you will see a “BMD-Cloud-AT / DE / CH” icon that will allow you to access the BMD Cloud (double-click).

 

For your convenience, you can create a desktop shortcut so you can start a BMD Cloud session directly from your desktop.

 

To do this, right-click on the “BMD-Cloud-AT / CH / DE” icon and select the option “Create shortcut on desktop”.

 

Until Parallels Version 19.3:

From Parallels Version 19.3.1:

Version 19.3.1: creating a desktop shortcut

Hint

We recommend reading the Help document Getting started with the BMD Cloud. It provides important information on first logging in to and working with the BMD Cloud.

 

Once the installation with the default settings recommended by BMD is completed, you can access the program by clicking on the “BMD-Cloud-AT / DE / CH” icon.

 

In case you need to adjust settings or if you want to set up connections manually, you will find step-by-step instructions in this text as well as explanations for the individual options.

 

2.1. Configuring the connection manually

Until Parallels Version 19.3:

If you want to set up connections manually, click on “Yes” at the end of the installation.

 

If you have already set up a connection, you can select File → Connection Properties in the menu to be able to configure or change the settings.

From Parallels Version 19.3.1:

Enter the IP address of your cloud environment from below and press “Continue”.

Now, select the connection mode “Direct Mode” and enter a user-friendly name (e.g. BMD-Cloud-AT).

Enter port “89” in the respective field, the BMD Cloud Parallels login details in the fields “Username” and “Password” and “aps01dom” in the field “Domain”.

For customers who access the BMD Cloud system via VPN, the following settings must be adjusted (this applies to the majority of cases):

 

Primary connection AT:    172.19.19.11
Primary connection DE:    172.27.6.1
Primary connection CH:    172.29.0.21
Connection mode:             direct mode
Port:                                   89 

 

If you do not access by means of VPN but an extra activation of the public IP address was established for you (which is an exception), you have to use “asp.bmd.at” as the primary connection and “Regular Gateway” with the port “89” as the connection mode. For Germany, you will need “asp.bmd.de”, and “asp.bmdcloud.ch” for Switzerland.

 

Please adjust the Color Depth in the tab Display to: High Color (32 bit).

This setting, in combination with the settings that are set immediately afterwards in the “Experience” tab, usually guarantees the best performance.

In the tab Experience, the option “LAN (10Mbps or higher)” has to be selected.

 

Deactivate “Desktop background”, “Menu and window animation” as well as “Show contents of window while dragging” to ensure fast image building in BMD NTCS.

As for the next step, enter your BMD Cloud username and password.

You can establish the connection via this icon on your Parallels Client:

You can also create a shortcut directly on your desktop by right-clicking on it and selecting “Create Shortcut” in the menu.

3. Using local resources

In the Parallels Client, please click on File → Connection properties.

3.1. Using the printer in BMD Cloud

In the default settings of the client, the tab Printing is not available. The locally defined default printer is automatically connected to the session. If you need to connect to more printers, this option has to be enabled in the BMD Cloud system. In this case, please contact our hotline or send an email to technik@bmd.at (please provide us with your customer number and your username).

 

Subsequently, the tab Printer will be available and several devices can be selected for use in the BMD Cloud session. Usually, the option RAS Universal Printing technology should be used.

 

Proceed by selecting Specific only and enable the checkboxes of your desired printers.

Local printers can be accessed in the BMD Cloud environment via “Printer Name” for “User” by 2X (Start → Devices and Printers).

3.2. Using local drives or storage media

You can define the use of local drives in the tab Local Resources. These drives will also be visible within your BMD Cloud environment.

 

Please note!

Use this feature only to exchange data between the two systems. This feature is not recommended for editing files directly.

 

For example, if you have stored Microsoft Office data locally, copy them into the BMD Cloud system in advance. Open them from the drives within the BMD Cloud session and NOT directly from local drives!

Save the adjusted settings afterwards by clicking OK.

 

4. Using audio and video in the cloud session

General information

Setup of the necessary local settings for the Parallels Client to be able to use video and audio in the remote session. In order to use audio/video calls in the BMD Cloud environment (later explained using the example of MS Teams), it is required that the respective audio and video devices work properly. 

 

Please update the Parallels Client beforehand according to the Help Document (chapter 5.1. Updating the Parallels Client).

4.1. Making sure that the respective device drivers are up to date

  • Check whether the device driver for the internal or external webcam is up to date and, if necessary, download an update from the manufacturer's website.
  • Check whether the device driver for the sound card is up to date and, if necessary, download an update from the manufacturer's website.
  • Check whether the device driver for the headset in use is up to date and, if necessary, download an update from the manufacturer's website.

4.2.    Administrative prerequisites for the client

Please note: Please note that this section is intended for administrators/IT specialists.

Adjustment of the local Group Policy Objects (GPOs)

Open the Windows Group Policy:

  • Press the keys [Windows] and [R] simultaneously to open the command “Run”.
  • Enter “gpedit.msc” und click on “OK”. This opens the Local Group Policy Editor.
  • Here, you can view and edit all Policy objects.

 

In the Local Group Policy Editor, go to Computer Configuration and then under Administrative Templates go to the menu item Windows Components.

In Windows Components, go to the subitem Remote Desktop Services and then to RemoteFX USB Device Redirection

On the right-hand side, you will see the setting Allow RDP redirection of other supported RemoteFX USB devices from this Computer. Right-click on it and select Edit.

You then have to set this setting to Enabled. Under “Options”, you will find the access rights. Select Administrators and Users, click on Apply to apply the changes and close the menu item by clicking on OK.

Go to the menu item “Remote Desktop Session Host” on the left-hand side and then to the subitem Device and Resource Redirection.

Right-click on the setting Do not allow video capture redirection to the right and select Edit.

You have to set it to Disabled. Click on Apply to apply the changes and close the menu item by clicking on OK.

Right-click on the setting Allow audio and video playback redirection and select Edit.

Set this setting to Enabled, click on Apply to apply the changes and close the menu item by clicking on OK.

Right-click on the setting Do not allow Supported Plug and Play device redirection and select Edit.

You have to set this setting to Disabled, click on Apply and close the menu item by clicking on OK.

Restart the computer.

 

4.3. Parallels Client settings on the local computer

Open your Parallels Client, right-click on your connection and then select Connection Properties.

 

Until Parallels Version 19.3:

From Parallels Version 19.3.1:

Click on the tab Local resources to go to the required setting options.

 

Under “Remote audio”, click on “Settings” to go to the required setting.

For the Remote audio playback, you have to select the option Bring to this computer and confirm with OK.

In order to connect the required video devices, you have to enable Video recording devices. Then, click on Configure devices....

Find your webcam in the list of devices and enable it. Confirm with OK and close all open windows by clicking OK.

4.4. Windows settings in the BMD Cloud

Log in to the BMD Cloud environment, open the Windows settings and select the category Privacy. 

On the bottom left, you will find the category App permissions and the item Microphone. Click on it to get to the advanced settings. 

Here, you will see the option Allow apps to access your microphone. You have to set it to On. One way to test this setting (from the BMD Cloud environment) can be found under the following link:  https://mictests.com/

In accordance with the previous step, you have to configure the camera as well. To do so, click on Camera and set Allow apps to access your camera to On.

4.5. Adjusting the software

As a next step, you have to adjust the settings of the software for which you need to use audio and video. We will use the example of MS Teams to explain the necessary adjustments to your software settings.

  • Start your BMD Cloud sessions as usual.
  • Then start MS Teams and log in to your account.

In the MS Teams window, you will see the account manager on the top right. Click on it and select Settings.

In the settings, select the category Devices on the left-hand side. 
Select Remote audio for both, the speaker and the microphone.

 

Under Camera, select your internal or external webcam. You should now see your webcam's feed below the selection. 

 

If you want to, you can now make a test call. This tests your audio using a recording function on the MS Teams server. Here, your camera feed should be displayed as well.

5. Troubleshooting in Parallels Client

5.1. Updating the Parallels Client

Click on Extras → Options.

 

Until Parallels Version 19.3:

Go to the tab Update and click on “Check for updates now”.

 

If an update is available, the button Update is enabled and you can start the update automatically.

 

From Parallels Version 19.3.1:

Click on the 3 dots in the upper right corner and then on “Settings”.

Go to the tab Update and click on “Check for updates now”.

 

If an update is available, the button Update is enabled and you can start the update automatically.

 

If no connection could be established to the Parallels Client update server, it is often of help to perform a manual update via the installation setup (see 1. Installation and setup).

 

5.2. Switching to the old view of the Parallels Client

From Parallels Version 19.3.1:

Click on the 3 dots in the upper right corner and then on “Settings”.

Under the tab “Connections”, you can disable “Use Modern User Interface” and switch to the previous UI. 

Section:

ASP - BMD Cloud




BMD Rendszerház Kft.

Madarász Viktor utca 47-49

1138 Budapest

+36 (1) 235 7090

sales@bmd.hu

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