Recommended settings for antivirus software

Antivirus software is essential for protecting IT systems. However, antivirus programs should not overly limit the user and are supposed to run in the background, if possible unnoticed. Many antivirus programs cause the system to slow down or can sometimes even completely overload it. For this reason, it is important to configure them correctly and set process and folder exceptions accordingly.

1.1. BMD NTCS

To improve performance, database directories should always be excluded from antivirus real-time protection. The BMD NTCS archive directory, however, should not be excluded from real-time protection, since it is where the documents of the users are saved.

BMD recommends the following settings:

Exclusions on the server:

• %Public%\Documents\BMDSOFTWARE\BMDNTCS\LOG or
  \\<SERVERNAME>\BMDNTCS_PGMDATA\LOG
• BMDDataBase

Exclusions on the client:

As of version 24.02, the following files and directories:

C:\Program Files (x86)\BMDNTCSClients\“Servername“\BMDNTCS.exe
C:\Program Files (x86)\BMDNTCSClients\“Servername“\BMDNTCS.x64.exe
C:\Program Files (x86)\BMDNTCSClients\“Servername“\BMDNetclient.exe
C:\ProgramData\BMDNTCS\BMDNTCSClients\“Servername“\Temp\*.*
\\<SERVERNAME>\BMDNTCS_PGMDATA\LOG

Or alternatively the respective directories without restrictions:

C:\Program Files (x86)\BMDNTCSClients\"Servername"\*.*
C:\Program Files (x86)\BMDNTCSClients\"Servername"\x64\*.*
C:\ProgramData\BMDNTCS\BMDNTCSClients\“Servername“\Temp\*.*
\\<SERVERNAME>\BMDNTCS_PGMDATA\LOG

For version 24.01 or earlier versions, the following files and directories:

C:\ProgramData\BMDNTCS\BMDNTCSClients\“Servername“\BMDNTCS.exe
C:\ProgramData\BMDNTCS\\BMDNTCSClients\“Servername“\BMDNTCS.x64.exe C:\ProgramData\BMDNTCS\BMDNTCSClients\“Servername“\BMDNetclient.exe
\\<SERVERNAME>\BMDNTCS_PGMDATA\LOG

Or alternatively the respective directories without restrictions:

C:\ProgramData\BMDNTCS\BMDNTCSClients\"Servername"\*.*
C:\ProgramData\BMDNTCS\BMDNTCSClients\"Servername"\x64\*.*
\\<SERVERNAME>\BMDNTCS_PGMDATA\LOG
 

If some sort of behaviour monitoring (ransomware protection; IPS) is active, it is often necessary to define an additional process exception to BMDNTCS.exe.

1.2. BMD 5.5

Exclusions on the server:

You have to exclude the BMD 5.5 program directory (“BMD”) and any existing BMD 5.5 data directory (“BMDDAT”, “BMD_DATA”, “BMDDaten” etc.) from real-time protection. Not doing this may cause file locking or problems when accessing files. Furthermore, you should exclude the process bmdw.exe from real-time protection on the server.

Exclusions on the client:

Netspeed Client program directory:
C:\ProgramData\BMDClients or for older installations C:\Program Files (x86)\BMDClients