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Parallels Client (formerly 2X Client) sets up a connection to the BMD Cloud servers. Unlike the standard RDP client, it reestablishes the connection to the current session in case of a sudden interruption to the BMD Cloud system.
In order to establish the connection, you need a VPN client. If you have a permanent setup for VPN connections for your entire location (Site2Site VPN), you can use this connection. Otherwise, please refer to BMD Cloud VPN Client installieren (in German).
Then start the setup by executing the MSI file (via double-click).
Continue with the installation by clicking on "Next".
Accept the licence terms in the next window and continue with "Next".
Accept the proposal for the installation directory and click on "Next".
When asked whether the SSO component should be installed, please make sure to select "Do not install Single Sign-On component" and click on "Next".
The basic settings have now been adjusted and the program can be installed.
The installation process was successful and can now be completed with "Finish".
Now you have to configure the connection. To do so, you will need to import the file with the Parallels Client settings, which you have already downloaded in section 1.1, as follows. In most cases, it can be found on your local computer in the folder "Downloads".
Caution!
If you import this file, already existing entries will be overwritten! Use this file only for new installations or if you want to overwrite previous settings!
Information
If you want to set up the Parallels Client manually or have to adjust settings later, please skip this section and continue reading under the section "Manual Connection Configuration".
Therefore, select "No" when the following notification appears.
In the next step, the connection is then automatically imported/configured using the 2XC file!
Open the option "File" → "Import settings"
and use the file "Parallels-Client-Settings-BMD-Cloud-AT / DE / CH.2xc".
Connect to "BMD-CLOUD-AT / CH / DE" by double-clicking and enter your BMD Cloud username and password.
Once you are logged in, you will see a "BMD-Cloud-AT / DE / CH" icon that will allow you to access the BMD Cloud (double-click).
For your convenience, you can create a desktop shortcut so you can start a BMD Cloud session directly from your desktop.
To do this, right-click on the "BMD-Cloud-AT / CH / DE" icon and select the option "Create shortcut on desktop".
HINT
The document First Entry in BMD Cloud provides important information on first logging in to and working with the BMD Cloud.
Once the installation with the default settings recommended by BMD is completed, you can access the program by clicking on the "BMD-Cloud-AT / DE / CH" icon.
In case you want to adjust settings or if you want to set up connections manually, you will find step-by-step instructions in this text as well as explanations for individual options.
If you want to set up connections manually, click on "YES" at the end of the installation. In case that there already is a connection, select "FILE" → "Connection properties"
Click on "Advanced settings >".
If you have already set up a connection, you can select "File" → "Connection Properties" in the menu to be able to configure or change the settings.
For customers who access the BMD Cloud system via VPN, the following settings must be adjusted (this applies to the majority of cases):
Primary connection AT: 172.19.19.11
Primary connection DE: 172.27.6.1
Primary connection CH: 172.29.0.21
Connection mode: direct connection
Port: 89
If you do not access by means of VPN, but an extra activation of the public IP address was established for you, which is an exception, you have to use"asp.bmd.at" as primary connection and as connection mode "Regular Gateway" with the port "89". For Germany you will need "asp.bmd.de" and for Switzerland "asp.bmdcloud.ch".
Please adjust the colour depth in the tab "Display" to: High Color (32 bit).
This setting, in combination with the settings that are set immediately afterwards in the "Experience" tab, usually guarantees the best performance.
In the tab "Experience", the option "LAN (10Mbps or higher)" has to be selected.
Deactivate "Desktop Background", "Menu and window animation" as well as "Show contents of window while dragging" to ensure fast image building in BMD NTCS.
In the default settings of the client, the tab "Printing" is not available. The locally defined default printer is automatically connected to the session. If you need to connect to more printers, this option has to be enabled in the BMD Cloud system. In this case, please contact our hotline or send an e-mail to technik@bmd.at (please provide us with your customer number and your user name).
Subsequently, the tab "Printer" will be available and several devices can be introduced into the BMD Cloud session. Usually the option "RAS Universal Printing technology" should be used.
Proceed by switching to the tab "Specific only" and enable the checkboxes of your desired printers.
Local printers can then be accessed in the Cloud environment via "Printer Name" for "User" by 2X (Start → Devices and Printers).
You can define the use of local drives in the tab "Local Resources". These drives will also be visible within your BMD Cloud environment.
Caution!
Use this feature only to exchange data between the two systems. This feature is not recommended for editing files directly.
For example, if you have stored Microsoft Office data locally, copy that data into the BMD Cloud system in advance. Open it from the drives within the BMD Cloud session and NOT directly from local drives!
Save the adjusted settings afterwards by clicking "OK".
The general settings for the connection have now been set.
As for the next step, enter your BMD Cloud username and password.
You can establish the connection via this icon on your Parallels Client:
You can also create a shortcut directly on your desktop by right-clicking on it and selecting "Create Shortcut" in the menu.
Setup of the necessary local settings for the Parallels Client to include video and audio in the remote session. In order to use audio/video calls in the Cloud environment (later explained using the example of MS Teams), it is required that the respective audio and video devices work properly.
Please note that this section is intended for administrators/IT specialists.
Adjustment of the local Group Policy Objects (GPOs).
Open the Windows Group Policy.
In the Local Group Policy Editor, go to "Computer Configuration" and then under "Administrative Templates" go to the menu item "Windows Components".
In "Windows Components", go to the subitem "Remote Desktop Services" and then to "RemoteFX USB Device Redirection".
On the right-hand side, you will see the setting "Allow RDP redirection of other supported RemoteFX USB devices from this Computer". Right-click on it and select "Edit".
You then have to set this setting to "Enabled". Under "Options", you will find the access rights. Select "Administrators and Users", click on "Apply" to apply the changes and close the menu item by clicking on "OK".
Go to the menu item "Remote Desktop Session Host" on the left-hand side and then to the subitem "Device and Resource Redirection".
Right-click on the setting "Do not allow video capture redirection" to the right and select "Edit".
You have to set it to "Disabled". Click on "Apply" to apply the changes and close the menu item by clicking on "OK".
Right-click on the setting "Allow audio and video playback redirection" and select "Edit".
Set this setting to "Enabled", click on "Apply" to apply the changes and close the menu item by clicking on "OK".
Right-click on the setting "Do not allow Supported Plug and Play device redirection" and select "Edit".
You have to set this setting to "Disabled", click on "Apply" and close the menu item by clicking on "OK".
Restart the computer.
Open your Parallels Client, right-click on your connection and then select "Connection Properties".
Click on the tab "Local resources" to go to the required setting options.
Under "Remote audio", click on "Settings" to go to the required setting.
For the remote audio playback, you have to select the option "Bring to this computer". Then confirm with "OK".
In order to connect the required devices, you have to enable "Devices". Then click on "Configure devices...".
Find your webcam in the list of devices and enable it. Confirm with "OK" and then close all open windows by clicking "OK".
Log in to the BMD Cloud environment, open the Windows settings and select the category "Privacy".
On the bottom left, you will find the category "App permissions" and the item "Microphone". Click on it to get to the advanced settings.
Here, you will see the option "Allow apps to access your microphone". You have to set it to "On". One way to test this setting (from the BMD Cloud environment) can be found under the following link: https://mictests.com/
Now, you have to make the same settings for the subitem "Camera". To do so, click on "Camera" and set "Allow apps to access your camera" to "On".
As a next step, you have to adjust the settings of the software for which you need to use audio and video. We will use the example of MS Teams to explain the necessary adjustments to your software settings.
In the MS Teams window, you will see the account manager on the top right. Click on it and select "Settings".
In the settings, select the category "Devices" on the left-hand side. Select "Remote audio" for both, the speaker and the microphone. Under "Camera", select your internal or external webcam. You should now see your webcam's feed below the selection. If you want to, you can now make a test call. This tests your audio using a recording function on the MS Teams server. Here, your camera feed should be displayed as well.
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